Welcome to Jvala.travel, the official online platform of Traditional Curated Experiential Services Private Limited. By accessing, browsing, or using this website, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy and any other legal notices published by us. If you do not agree, please discontinue use of the site immediately.

Acceptance of Terms

By using this website, you confirm that you are legally competent and authorised to enter into a binding agreement. These Terms constitute a legal agreement between you and Jvala.travel. We reserve the right to update or revise these Terms at any time without prior notice. Continued use of the website after such changes implies acceptance.

Website Usage & Restrictions

This site is intended for personal, informational, and commercial use only. You agree not to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from any content on this site.
• Use the website or its content for any commercial or unlawful purpose.
• Attempt to gain unauthorised access to systems or networks connected to the site.

Intellectual Property Rights

All content on this website—including but not limited to text, images, graphics, logos, icons,
audio clips, video material, and software—is the property of Jvala.travel or its licensors and is protected under applicable intellectual property laws.

• You are granted a limited, non-transferable, non-exclusive license to access and use the website for personal, non-commercial purposes.
• Any unauthorised use or reproduction is strictly prohibited and may result in civil or criminal liability.

Online Bookings and Transactions

Jvala.travel provides tools for users to request bookings and purchase travel-related services.
All bookings are subject to availability and final price confirmation.

• Bookings are considered confirmed only after full payment is received and a confirmation email is issued by Jvala.travel.
• Users are responsible for providing accurate and complete information while making bookings. Incorrect details may result in denied services, additional charges, or cancellation without refund.
• Jvala.travel reserves the right to refuse, cancel, or modify any booking request at its discretion, including for errors in pricing or  availability, or in cases of suspected fraud or misuse.

Payment and Refund Policy

• Payments must be made via authorised payment gateways only.
• Refunds (if applicable) will be governed by the Cancellation Policy specific to the service or package booked.
• Currency conversions and bank charges are borne by the user, and Jvala.travel is not responsible for losses due to exchange rate fluctuations.

Cancellation, Changes & Refunds

Cancellation or changes to bookings are subject to the Cancellation and Refund Policy applicable to each travel package and service provider. Travellers should refer to these policies before finalising their purchase.

• In the event of trip cancellations caused by unforeseen events (e.g., natural disasters, pandemics, political instability), Jvala.travel will offer the best alternative available but cannot guarantee full refunds.
• Refunds will be processed within a reasonable time frame, but Jvala.travel shall not be liable for delays due to third-party processing

Third-Party Services and Links

The site may contain links to third-party websites or offer services operated by third-party providers (e.g., hotels, airlines, insurance). These links are provided for your convenience only.

• Jvala.travel does not endorse, control, or assume responsibility for the accuracy, reliability, or quality of services offered by third-party sites.
• Your use of any third-party services is subject to their respective terms and conditions.

Prohibited Conduct

You agree not to:

• Use the website in a manner that could damage, disable, or impair our services.
• Engage in data mining, scraping, or the use of bots or similar data gathering tools.
• Upload viruses, malware, or any code designed to disrupt or limit the functionality of the website.

Limitation of Liability

To the maximum extent permitted by law, Jvala.travel and its affiliates, officers, employees, or agents will not be liable for any direct, indirect, incidental, punitive, or consequential damages, including but not limited to:

• Loss of profits or data;
• Service interruptions;
• Inaccurate information;
• Acts of third-party service providers;
• Force Majeure events (natural disasters, political unrest, etc.).

Indemnification

You agree to indemnify and hold harmless Jvala.travel, its directors, officers, employees, and partners from and against all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with:

• Your use or misuse of the website;
• Violation of these Terms;
• Breach of any law or the rights of a third party.

Privacy Policy

All personal information submitted by users is governed by our Privacy Policy, which is incorporated into these Terms by reference. Users are encouraged to read it carefully.

Dispute Resolution and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising from or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts in Chennai, India.

Sever-ability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For any queries or concerns related to these Terms or the website, please contact:

Cancellation Policy

Cancellation by Traveler

• More than 60 days before departure:
  • Full refund minus 10% of total booking cost (administrative fee).
• 31 to 59 days before departure:
  • 25% of total booking cost will be retained.
• 15 to 30 days before departure:
  • 50% of total booking cost will be retained.
• Less than 15 days before departure or no-show:
  • 100% cancellation fee. No refund will be provided.

Note: Any non-refundable components (airfare, visa fees, entrance tickets, or hotel bookings secured on a non-refundable basis) will be deducted separately in all cases.
In addition to the timelines and refunds as outlined above:

• Cancellations will be effective only when acknowledged in writing by the agency.
• Refunds are subject to third-party terms (hotels, logistics, airlines, etc.).
• All cancellations must be communicated in writing via email to cancellation@jvala.pro
• Refunds, where applicable, will be processed within 21 business days.
• We strongly recommend purchasing comprehensive travel insurance that covers cancellations due to medical, personal, or unforeseen circumstances.
• Group tour packages may have different rules from Standard Packaged Travel Path bookings.

Cancellation by Agency

In rare circumstances, if we are forced to cancel the tour due to reasons beyond our control (e.g., natural disasters, political unrest, pandemics), the following options will be offered:

• Full refund minus unrecoverable costs from third-party vendors.
• Option to reschedule or apply the paid amount as credit for a future tour (valid for 6 months).
• Agency reserves the right to cancel the tour if minimum group size is not met.
• Substitutions or modifications may be offered instead of cancellation.
• No compensation will be offered for cancellations caused by Force Majeure.

Indemnification Clause

This is critical. Here’s a sample clause:

Indemnity: The traveller agrees to indemnify, defend, and hold harmless [Jvala Immersive Travel], its officers, employees, agents, and affiliates from and against any and all losses, damages, claims, demands, liabilities, costs, or expenses (including legal fees) arising out of:

• Any breach of these terms and conditions;
• Traveler’s acts, omissions, or conduct during the tour;
• Any misrepresentation or false information provided to the agency.

Force Majeure

The agency shall not be held liable or responsible for any delay, cancellation, or disruption of service caused by circumstances beyond its control, including but not limited to: acts of God, weather events, political unrest, pandemic outbreaks, terrorism, flight cancellations, or border closures.

Travel Insurance Requirement

• The agency may require travellers to purchase travel insurance that covers cancellation, curtailment, medical emergencies, and evacuation.
• If not purchased, the traveler accepts all associated risks and liability.

Visa Denial / Passport Issues

The agency is not responsible for cancellations or losses due to visa rejections, delayed processing, or passport-related issues.

No-Show and Partial Participation

• No refund will be granted to travellers who fail to show up at the point of departure.
• No partial refunds will be issued for unused services, early departures, or skipped activities once the tour has started.

Agency’s Limitation of Liability

The agency is a coordinator of services and not liable for acts or omissions of third-party providers including hotels, airlines, transportation operators, or guides. Liability is limited to the cost of the tour services purchased. The participants will indemnify the agency Jvala.Travel for all events that are out of control of the agency, like traffic jams, missing flights, additional costs because of last minute changes in plans, and subsequent action steps needed by the traveller.

Traveller Responsibilities

Travellers are responsible for ensuring their health and fitness to travel, securing proper documentation, and complying with local laws. The agency reserves the right to remove any traveller whose behaviour disrupts the group or violates any rules. Certain paths include trips to places of religious worship where traditions are alive. We recommend a certain decorum, dress code to be maintained as a show of respect to the local sentiment and its customs.

Dispute Resolution and Jurisdiction

Any disputes shall be governed by the laws of the Republic of India, and subject to the exclusive jurisdiction of courts in Chennai in India.

Privacy Policy

At Jvala.travel we understand that privacy is important to you. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website and booking travel services, you consent to the data practices described in this policy. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

Information We Collect

We collect various types of information to provide our travel services. This includes both personal and non-personal information:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Postal address
  • Date of birth
  • Passport details (foreign travellers)
  • Payment information
  • Frequent flyer numbers (if applicable)
  • Travel preferences (e.g., destinations, accommodations)
• Technical Information:
  • IP address
  • Browser type and version
  • Device details
  • Operating system
  • Usage data (e.g., pages visited on the website)

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.

How We Use Your Information

The personal information we collect is used for the following purposes:

• To Provide Services
• To Improve Your Experience
• For Communication
• For Legal and Security Purposes

We do not share your information with third parties except as required to fulfill your travel services, such as with airlines, hotels, or travel agencies.

Data Sharing and Disclosure

We may share your personal information in the following cases:

• Service Providers
• Business Transactions
• Legal Compliance

We do not share your personal data with any advertisers or marketing agencies without your consent.

Your Privacy Rights

You have certain rights regarding the information we collect and how we use it:

• Access and Correction
• Opt-Out of Marketing Communications
• Cookies Management

Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you are accessing our website or services from outside of your home country, please be aware that your personal information may be transferred to other countries. We ensure that any international data transfers are conducted in compliance with applicable laws.

Retention of Data

We retain your personal information only for as long as necessary to provide the services requested, comply with legal obligations, resolve disputes, or enforce agreements.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the ‘Last Modified’ date will be updated accordingly. Please check this page regularly to stay informed of any updates.

Social Media Presence

While social media can be a very intrusive tool, there are many benefits. For instance, it breaks many barriers. In the context of travel, sharing information about heritage sites and transformative experiences can contribute to spreading increased awareness of culture. It can potentially support the sustainability business model, helping local craftsman and art communities. Photos of the trip will be shared on Jvala social media handles only to inspire and spread cheers.

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection
rights, please contact us at: info@jvala.travel